How do I contact you?
Short answerEmail hello@dreamgate.one for help, legal@dreamgate.one for privacy and legal questions, and security@dreamgate.one to report a security problem.
- hello@dreamgate.one: questions, feedback and help with the app. For accessibility problems, put "Accessibility" in the subject.
- legal@dreamgate.one: privacy requests, and questions about the terms.
- security@dreamgate.one: reporting a security problem. See Security and Data, section 11. [TO CONFIRM: the security@ alias is working before this page is published (D-052)]
DreamGate has no phone line or chat. We read every email and reply as soon as we can.
What we can't do
- Recover your entries. We never hold a copy, so we can't restore deleted or lost entries. A backup is the only way to keep one.
- Reset a backup passphrase. We never see it, and there's no reset. Without it, nobody can open that backup.
- See what's in your app. If you're asking for help, describe what happened. Please don't send us your journal or your passphrase.
What happens to your email
Your email reaches us through Cloudflare Email Routing. We use it only to reply and to keep a record of our conversation, and we keep it for up to 24 months after our last exchange, or less if you ask.
Who we are
DreamGate is made by ADNAP Industries, the trade name of Adnap LLC, Massachusetts, USA.
Related
What does DreamGate know about me?The short version of how DreamGate and this website handle your information.
How do backups work?How to make an encrypted backup, where to keep it, and how to restore it.
Still stuck?
Email hello@dreamgate.one. A person reads every message.
We'll never ask for your backup passphrase.